• At the onset of the COVID-19 pandemic, Management Concept’s dedicated team of instructional systems designers (ISDs) quickly pivoted to transition our catalog of in-person classroom instructor-led training (ILT) courses to virtual instructor-led training (vILT) sessions. Simultaneously, we also ramped up our efforts to upskill our Instructors to be able to successfully facilitate online learning. This included standing up a sandbox environment where instructors can practice and a series of internal teach-back sessions to ensure they are comfortable delivering instruction in a virtual environment. Additionally, our technically savvy producer team continued to provide live technical support for every vILT student, helping ensure our customers had quality virtual learning experiences. In less than two months, nearly all Management Concepts courses had transitioned to vILT.

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