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Strengthening Internal Control Programs through Robotic Process Automation

  • Due to the ever-increasing complexity of the federal government, agencies are utilizing innovative technologies to streamline their processes and support their missions. Doing so requires strengthening internal control programs and being intentional about incorporating innovations such as Robotic Process Automation (RPA) to create efficient, mission-driven federal agencies.

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Federal Robotic Process Automation (RPA) Program Secrets of Success

  • As a growing number of federal agencies now use Robotic Process Automation (RPA) to facilitate and streamline work, in partnership with the American Council for Technology-Industry Advisory Council (ACT-IAC), we interviewed officials from nine federal agencies about their experiences with RPA. The resulting report, RPA in Federal Agencies – How Federal Agencies Achieve More through Robotic Process Automation, serves as a framework for thinking about RPA applications specific to your agency. Among the details about implementation practices, technical, personnel, and practical insights, many recurrent insights were revealed. The following infographic depicts the Federal RPA Program Secrets of Success.

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Putting Robotic Process Automation to Work in the Federal Government

  • In response to the strong emphasis on modernizing technology and utilizing artificial intelligence (AI) throughout the Federal Government, the General Services Administration (GSA) has partnered with Federal Chief Information Officer, Suzette Kent, to establish a governmentwide Artificial Intelligence Community of Practice (CoP). 

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