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Federal Leadership Psychology 101: Navigating Uncertainty and Unknowns

  • In an ever-changing world filled with ambiguity, uncertainty, and complexity, public service must have an array of people who are more adaptable and resilient than ever. Leadership skills, which are crucial for every federal employee, are a critical component of this resilience.

    Federal employees frequently find themselves in the midst of severe problems, whether they are imminent threats to the country’s security, terrible natural disasters, economic downturns, stock market crashes, or worldwide pandemics. While there are broad protocols in place for crisis situations, no one can ever anticipate the unexpected, as the beginning of the COVID-19 Pandemic taught us.

A pair of hands on the keyboard of a laptop.

Your Words Matter: Have Conversations that Make Things Happen

  • Words matter. A short but very powerful statement, this old saying feels especially timely right now in Washington.

    So, let’s talk about how we can be more intentional and get better results when communicating with others.

    It doesn’t matter if you are having a face-to-face, phone, or email conversation—or if you are trading quips over Twitter—how you approach a conversation directly impacts the outcome.

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