• The HR or personnel office’s role in the typical government organization has been limited to strictly managing and implementing civil-service regulations and programs. HR professionals frequently support workers’ rights, which irks management. And they are generally viewed as a barrier to change.

    The HR department could do a lot more than it already does. It should be at the heart of enhancing organizational performance, especially in government. Up to this point, initiatives to increase performance have mostly disregarded the workforce itself and focused instead on metrics and technology. The outcomes, unsurprisingly, could have been better.

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