• With the increasing push for IT modernization, artificial intelligence (AI), cloud platforms, and robotic process automation (RPA), we might want to step back and take a look at the aspect of quality in this new reality. Is the data these processes were built upon reliable? Do the results we see demonstrate significant progress? Of course, there will be growing pains, but we can see that mainstream America, and much of the modern world, has embraced these new technologies at work and in life.

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