In March 2018, the President’s Management Agenda (PMA) was released to the public. The PMA “lays out a long-term vision for modernizing the Federal Government in key areas that will improve the ability of all agencies to deliver mission outcomes, provide excellent service, and effectively steward taxpayer dollars on behalf of the American people.”
So how will the U.S. Government carry out these goals? In this blog series, we will explore some of the actions, processes, and practices it can leverage to ensure success.
Tag: Customer Service
The President’s Management Agenda Series: Improving Customer Service
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Read MoreIn March 2018, the President’s Management Agenda (PMA) was released to the public. The PMA “lays out a long-term vision for modernizing the Federal Government in key areas that will improve the ability of all agencies to deliver mission outcomes, provide excellent service, and effectively steward taxpayer dollars on behalf of the American people.”
So how will the U.S. Government carry out these goals? In this blog series, we will explore some of the actions, processes, and practices it can leverage to ensure success.
Technology, Risk and Change Management
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Read MoreSometimes it feels like technology can solve all of our organization’s problems. Organizations of all sizes regularly make major technology investments in an attempt to realize productivity growth and performance improvement as well as conform to regulatory requirements. Organizations have transformed their accounting, customer service, marketing, human resources, web-content and many other business functions by adopting new systems, the results of which have been highly variable and often necessitate even more change in the future. Today the pace of technological advance continues to accelerate and organizations feel like they need to respond to take advantage of the potential productivity gains. Competition is fierce and organizations that do not invest fear they could be left behind. The risks of missing out on opportunities created by technology can appear larger than the risks of implementation, though the reality is not so clear.