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How Human-Centered Thinking Drives Higher Performance

  • Over the past few weeks I’ve been reading the recent studies from Gallup, SHRM, and the Rand Corporation that describe the current experience of employees in the American workplace. The results from these studies present an interesting and contrasting, portrait of work in the U.S. today.

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A pair of hands on the keyboard of a laptop.

Your Words Matter: Have Conversations that Make Things Happen

  • Words matter. A short but very powerful statement, this old saying feels especially timely right now in Washington.

    So, let’s talk about how we can be more intentional and get better results when communicating with others.

    It doesn’t matter if you are having a face-to-face, phone, or email conversation—or if you are trading quips over Twitter—how you approach a conversation directly impacts the outcome.

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